I tried to chenge my wifes number back to an old stright talk phone identical to the one she was using. The stright talk “Tech” person is the worst representative of WalMart I have ever encountered. Was your experience the same as ours? Shout out below. He answered the questions with authority as if he was well versed in the product and services.Īside from the unusual wait time, our experience went rather well. I asked several questions regarding transferring from an existing service to Straight Talk. He was polite and apologized for the wait. We were placed on hold for approximately 5 minutes and eventually a live representative answered the call. We had to press 1 several times in order to speak to a representative. We encountered an automated system giving detailed instructions with a multitude of options. We reached out to Straight Talk in order to speak with a customer service representative. Customer Service EmailĬustomers wanting to send correspondence by email need to send communication to We sent an email asking if an iPhone will work with the service and still awaiting a response.
Customers do not need to have an active account in order to access the website. The website features how the plan works, a link for customer support, ways to activate or reactivate a phone, refill minutes and a shop featuring phones, SIM cards, service plans and applications.
Questions regarding billing and account information are the priority, but the customer care representative also is knowledgeable about the product and the available plans.Ĭustomers that want to send detailed correspondence to Straight Talk can send mail to:Ĭustomers visiting the official Straight Talk website have access to all the information relating to the services. Straight Talk provides a 24-hour customer support line for new and existing customers. Click here to leave a comment about your customer service experience. Instead of contacting the store, customers can contact the company directly by phone, mail or sending an email. Customers tend to contact the store where the phone was purchased, with little to no resolve. A benefit of Straight Talk includes no credit check and the ability to start and cancel service on your terms.Īt times problems arise and customers need to contact customer service. Customers upload money onto the phones where they receive unlimited talk and text. The concept of the plan is to offer service for one set amount per month with no contract or monthly service charges. Straight Talk is prepaid cellular service offered through Walmart. Contacting Straight Talk Customer Service Center
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